STANDARD RETURN POLICY
You can return an item within 5 days of delivery for a full refund or exchange. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 17 days of delivery (see list of exceptions). We will inspect all returned items and will not issue a refund for opened or used products. You are responsible for the return shipment amount and will not be refunded the original shipping amount.
If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
You must contact customer service 435-840-0495 or firstname.lastname@example.org to receive return authorization.
If you do not call us prior we reserve the right not to issue the refund. You must make an effort to protect the items in transit in order to receive the refund or exchange.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of delivery, and incorrect items received without penalty. Your return shipping charges will be waived. Inaccuracies must be reported within 3 days or forfeiture will occur. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product has not been used, or damaged, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 5 days we will not be refunded outside this window.
Products must be purchased DIRECTLY from Harvest Lane Honey’s website and not through any affiliate to be eligible.