Politique d'expédition
FREE SHIPPING
Free shipping applies to ground rates within the lower 48 United States. Must use code: FREESHIP100 at checkout to get free shipping. Only one coupon code can be used per order. If you Select any other shipping besides ground shipment your items WILL ship GROUND. If you select NEXT DAY, 2 DAY or 3 Day or any other expediated shipping your shipping FREESHIP100 will not be applied and your shipping service will be down graded to ground. Please select Ground Service when using this code.
STREET ADDRESSES ONLY FOR UPS/FEDEX
You must use a street address for all orders, as they cannot deliver to PO Boxes, or to military APO/FPO addresses.
SHIPPING TIMES
Typical handling time is 3-5 days, and may be longer in peak our months February-June, and US National Holidays.
The following US National Holidays are affected which may delay shipping times.
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year's Day
- President's Day
- Memorial Day
- July 4 Independence Day
- Labor Day
Please note Express orders placed during a national holiday, or during the weekend of a national holiday, will not be processed until the following business day.
SHIPPING/HANDLING AND DELIVERY FOR INTERNATIONAL
For international orders please order direct by calling 1-435-840-0495
HARVEST LANE HONEY SHIPPING POLICY
Harvest Lane Honey intends to ship orders within 7 days, via ground shipping. We do not ship international at this time.
During peak season Feb-Jun shipping times may be longer. For faster delivery, please select an expedited service.
ITEMS THAT ARE DAMAGED, LOST OR STOLEN DURING TRANSPORT
Although very rare there are instances that items are damaged, lost or stolen while in transport to you. We highly recommend that you purchase Route at the time of your purchase to insure against any of the these instances. For a very low cost Route make it very easy to file a claim for refund or reshipment. Harvest Lane Honey Inc. does not replace, refund or reship due to carrier, damage, loss or theft. Please see details about Route below.
ROUTE INSURANCE
WHAT IS ROUTE?
Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey. Note: Route is a third-party company, and Harvest Lane Honey INC is not responsible for the funds collected by Route.
WHAT DOES ROUTE PROTECT?
Adding Route Package Protection to your order at the checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
WHAT ARE ROUTES POLICIES?
HOW DO I FILE A SHIPPING CLAIM FOR MY LOST, STOLEN, or DAMAGED ORDER?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Haven’t downloaded the app yet? Download here
DOES ROUTE PROTECT COVER STOLEN ITEMS?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
WHAT ARE ROUTES TERMS AND CONDITIONS?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
IS ROUTE A LICENSED INSURED COMPANY?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Shipping Policies only apply to products purchased directly through harvestlane.com.
If you have any questions please contact us:
Phone: 435-840-0495
Email: Contact@harvestlanehoney.com